How can we help?
1 Hour Free Training
|You likely have questions and we’re here to answer them for you. Sometimes we don’t have a product that will meet the needs of a specific situation but that’s OK because our team has seen and knows about far more assistive technology than we actually sell ourselves. We are more than happy to help direct you to a solution even if it’s not one we handle. Our number one concern is that the customer’s needs get met.
|Assistive Technology can be a major purchase for most people, and we understand in those cases that every penny can count. That's why we strive to be the company to beat when it comes to our pricing, and we are proud to offer a price matching policy. Simply provide us with an advertisement, flyer, or quote with a lower price than our current pricing, and we will match it, guaranteed!
|It’s important that the customers we serve are able to use their new purchases as quickly as possible, which is why we offer 1 hour of FREE remote training* for every single product we sell. We will make sure it’s set-up, configured, and you have at least a fundamental understanding of the basics on how to use it. And, of course, for those who feel the need or desire to continue with training, we have additional training packages available!
30 Day Guarantee
Support & Repairs
|Many of our devices, and in particular our Low Vision aids, are covered by a 30 day return policy. There is no point in being stuck with a device that isn’t going to meet your needs long term. Purchase a product with this guarantee and you are able to return it in its original packaging, in as new condition, within 30 days for a full refund. Look for the 30 Day Money Back Guarantee stamp on products that are eligible.
|We continue to offer toll-free phone support for any product we sell, because we all know that complicated hardware and software doesn't always do what it should. We also work with our service partner Chaos Technical Services to ensure the fastest turn around possible on repairs for many of our product lines. If CTS can’t repair a device we will pay to ship it to the nearest repair centre while the product is under warranty, so you have absolute assurance that you won’t be out of pocket if something goes wrong.
|Assistive Technology devices are highly specialized pieces of equipment, and finding the right one that will work with your particular set of challenges can be tricky. It's important that the device you choose is the right fit for you and in order to help ensure this we provide a pool of Demo Equipment that is available for loan through our unique Loan Program.
Payment Plans Now Available!
Since Canadian Assistive Technologies started, customers have been asking for payment plans. We are pleased to announce that we now have payment plans available through Splitit.
Splitit works both through our website and for manual orders placed by phone. It allows you to break payments up between 2 and 12 monthly payments for any order up to $8100 in value.
If you are ordering through the web store, Splitit will appear as an option for payment during checkout.
If you are ordering by phone, we will enter the order amount and order number and then can send a link to you for payment completion.
Home of the AT Banter Podcast!
The AT Banter Podcast was started in 2016 by Steve Barclay, Rob Mineault, and Ryan Fleury as a way to provide Assistive Technology news to their customers. However, it only took a few months of engaging with the Disability community to discover that there was much more value in talking with members of the community, sharing stories and providing a platform for important advocacy work. We are so proud to be continuing to provide content meant to educate and inspire better conversations about disability. Check out what we're talking about this week below!
Our Service Partner
Based in North Vancouver, Chaos Technical Services strives to be the most versatile and efficient Service Center for Assistive Technology in Canada. With over 25 years of experience in servicing all manners of Assistive Technology, Owner and Operator Rick Chant stands by every repair and guarantees quick turnaround times on all repairs.