RIGHT HEAR

MAXIMIZING INDEPENDENT INDOOR NAVIGATION

 

FEATURES

CURRENT LOCATION When entering an accessible spot you will be notified of your current location using audio guidance.		ALERTS RightHear will alert you whenever you are in or out an accessible area. It will also notify you about obstacles nearby.
360° ORIENTATION Use the compass button while pointing your phone at any direction to magically find what's around you.		LIVE ASSISTANT Want more information? You are one press away from calling a local assistant that will guide you through the venues.

 

IMPLEMENTATION

SITE ASSESSMENT

In order to ensure the best navigation experience for users, the site must be carefully evaluated.   Each site will have unique needs.  Canadian Assistive Technologies can be contracted to provide this site assessment, or it can be done independently. 

Questions to ask include:

• What amenities and services should be found with navigation?
• Where should beacons be placed for best effect?
• How large an area should they reach?
• What should the Spot Name be?
• What should the Zone Location title be?
• What information about the location is important for users?
• What directional information should be included from each beacon location?
• What hazards are there in the area that should be mentioned?
• Where are emergency exits from the current position?

MESSAGE PROGRAMMING

Message programming is a relatively straightforward process.  RightHear provides an online dashboard to access the information for each of your beacons. 

Each beacon can be programmed with the following:

Spot Name – Describes the spot for your own reference – this name is not shown to users

Zone Location – The geographic address of the location

Languages – Each beacon can support multiple languages.  Currently supported are English, Hebrew, Arabic, French, Spanish, Russian, Czech and Dutch.  Languages are being added to the system based on demand.

Spot Title – This should answer the question, “Where am I?” It should be short and concise.

Spot Description – This should answer the question, “What is here?” This message can be up to 5000 characters long in each language.  It should be clear and comply with WayFinder standards for Audio instructions.

Local Assistant Phone – A phone number that someone can call for further assistance.

360 Degree Orientation

Each beacon can have information programmed for 8 directions; North, North-East, East, South-East, South, South-West, West and North-West.

Direction Title – Should briefly describe what is in the direction they are facing.

Direction Description – A description of what lies in the direction the person is facing.  This should include a reference spot from which the direction is correct, for example, “When standing directly in front of the main entrance door…”  It should give directions in feet or meters, not steps.

Canadian Assistive Technology is able to assist with determining the best information for each beacon, and data entry of the information

MESSAGE TRANSLATION

If multiple languages are to be used the messages should be translated by a qualified translator.  Canadian Assistive Technologies can contract to provide this service or this can be arranged independently.

BEACON INSTALLATION

Beacons can simply be installed by peeling the double-sided tape on the back of the unit and pressing the unit to a wall.  In some cases, it may be advantageous to install them in an enclosure or in some hidden location.  Canadian Assistive Technologies can be contracted to install the beacons, or this can be done independently.

MAINTENANCE

Depending upon your needs, an installation can be virtually maintenance free. If the information on a beacon is static then the only maintenance to be completed would be replacement of the beacon’s battery.

In other cases you may want to refresh the information on the beacon from time to time to keep it up to date.  If you are making regular changes it can be done quite simply through the dashboard however, if you are using multiple languages it would require ongoing translation services to ensure the other languages are also kept up to date.

The beacons have a 2-3-year battery life, after which the batteries will need replacement.  When batteries start to run low, Right-Hear is notified electronically and they will notify the customer.  Batteries can be sent for replacement and the process is quite simple, much like replacing the batteries in a desk calculator.  Optionally new beacons can be sent for a small fee. 

Canadian Assistive Technologies can be contracted to provide any maintenance services you require.

Call 1-844-795-8324 for pricing or email steve@canasstech.com